Community Discussions

We have support staff in the UK and USA (eastern time zone), and are normally around Monday-Friday, 9am-5pm local time.
We do check the open forums, but helpdesk is prioritised for those with a subscription, did you cancel yours?
If you want a list of all the shortcodes, all their options and examples (and more),
check out the Complete Guide to WP Symposium Pro!
Support and Release Calendar: 
Our Calendar for support and future releases is located here Support/Release Calendar.

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Started by Jonathan Monreal Mena 3 months ago [closed]
Good morning, since the last time I used this plugin have changed things, is there somewhere to see examples of shortcode put in each page for the creation of the complete social network? For example now the groups do not work for me.How do you add m...
Last replied to by Robert D Dempsey 3 months ago
YOU can look here for answers to your Questions. http://www.wpspro.com/ this is our codex that can answer your questio...
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Started by Jason Glucksman 4 months ago [closed] [closed]
Can you please explain how to create a forum with multiple categories and multiple posts header?  I've attached an image of what I'm looking to do.  I've created child forums to a parent forum, but it just showed both forums (without any styling) a...
Last replied to by Robert D Dempsey 4 months ago
Hi Jason, You can do something very close to that  by that I an talking about the look. But you can  make sub forums ...
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Started by Robert D Dempsey 4 weeks ago [closed] [closed]
For support of our Core WPS Pro plugin please visit us in our  FaceBook Group   VIP Support  is handles via out VIP HelpDesk Ticket System here on the site  Click here for access  Thank you Robert
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Started by Vincent Miele 1 month ago [closed] [closed]
Are" Receive email notifications of mail messages Receive email notifications for activity   OFF by default?   How do I turn them ON for user by default?   Privacy is important, and we have a policy, but if it's off by default, m...
Last commented on by Robert D Dempsey 1 month ago
I cannot make something change that is not there Vin. Sorry As I said I have put it on the wish list. That is all I c...
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Started by diamanteatelier 4 months ago [closed] [closed] [closed]
I installed WP Symposium on two domains, the second one a fresh install instead of using an existing WP blog. Once installed, same themes, same pages, the second fresh install will not load the login page.  [wps-login-form] is in the login ...
Last commented on by Robert D Dempsey 4 months ago
If you look at the bottom right of this page you will see a chat I am there trying to contact you
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Started by Maxwell 5 months ago [closed] [closed] [closed] [closed]
We need to add about 60+ private groups and forums — is there a way to import a CSV file to populate this data or a workaround to prevent from having to enter each manually?   Thanks!!
Last replied to by Robert D Dempsey 5 months ago
The only this we have so far that you can import is the Forums from BB Press. that is built into WPS PRO. We do not impo...
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Started by Beth Maiden 2 months ago [closed] [closed] [closed] [closed]
On my home page I have the forum show posts shortcode running, to display latest posts: [wps-forum-show-posts include_posts="1" max="100"] After every single one, it says 'NEW!' I'd like to remove this, since it's obvious these are new pos...
Last commented on by Robert D Dempsey 2 months ago
Ok will be watching for it then.
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Started by KAREN NAGEL 3 months ago [closed] [closed] [closed] [closed] [closed]
Is it possible to track when a user submits something using a 3rd party plugin like Gravity Forms?  I want to collect more specific information than a post gathers from the users and have it show up as an activity or have them be able to share it on...
Last replied to by Robert D Dempsey 2 months ago
Closing for now if still having a problem open a new Help Desk ticket on it/.
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Started by Vincent Miele 3 months ago [closed] [closed] [closed] [closed] [closed]
We sell our product on the main site of this multisite install: www.pianowizardacademy.com We use WPS on www.pianowizardacademy.com/campus The question is do we really need WPS to be active on the main site?  If not, I want to disable the plugin t...
Last commented on by Vincent Miele 3 months ago
What are you referring to? "get the Facebook app for Reviews put on your FB page"
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Started by Monica Israels 3 months ago [closed] [closed] [closed] [closed] [closed] [closed]
I am new to WPS and everything seems to be working well except for changing an avatar.  I am using Gravatar, and I'm not sure how the two work together.  I'm getting an error on the page specifically for uploading an avatar.  I am able to upload a...
Last replied to by Robert D Dempsey 3 months ago
You should be able to use the help desk Will need you to post for help there Please. Where posting there please answer ...
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Started by Monica Israels 3 months ago [closed] [closed] [closed] [closed] [closed] [closed] [closed]
I have been unable to style the buttons on most of the pages, and I need some help.  As an example, the button on the main Gallery page says "Create a new album..." with this HTML: It's not part of a form, so my theme CSS isn't picking it up.  I...
Last replied to by Robert D Dempsey 3 months ago
You should be able to use the help desk Will need you to post for help there Please. Where posting there please answer ...
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Started by proudiez 3 months ago [closed] [closed] [closed] [closed] [closed] [closed] [closed] [closed]
Hello. This is pre-purchasing question. I wish to know that is it possible for WPSpro to create member types? Teacher, student, staff... etc. for further content restriction. Thank you
Last replied to by Robert D Dempsey 3 months ago
No problem. Its all totally logical in thought and action..
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Started by Vincent Miele 4 months ago [closed] [closed] [closed] [closed] [closed] [closed] [closed] [closed] [closed]
I just realized that alert emails are not going out.  There are 8452 pending emails. Have I missed a setting somewhere? (I sent a TEST from the setup and it worked) Vin www.pianowizardacademy.com/campus  
Last replied to by Robert D Dempsey 4 months ago
Go into WPS PRO  Setup  then the alerts tab, there you will see where you have it sending you reports etc. change it t...
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Started by LanceB 5 months ago [closed] [closed] [closed] [closed] [closed] [closed] [closed] [closed] [closed] [closed]
Hi There, I recently installed WPS during the launching of a new membership site. During testing I found that users are unable to access any of the profile edit screens. When logged in a user can view their profile, but when they click on "edit prof...
Last replied to by Robert D Dempsey 5 months ago
Closing as issue was fixed..
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Started by Bob Garrett 5 months ago [closed] [closed] [closed] [closed] [closed] [closed] [closed] [closed] [closed] [closed] [closed]
You have assisted me before and resolved many problems but we continue to have occasional problems with users getting access. I believe the problems are down to them using the default Wordpress login page (wp-login.php) though I am still unable to r...
Last replied to by Robert D Dempsey 5 months ago
Closing this for the time being.