Community Discussions

We have support staff in the UK and USA (eastern time zone), and are normally around Monday-Friday, 9am-5pm local time.
We do check the open forums, but helpdesk is prioritised for those with a subscription, did you cancel yours?
If you want a list of all the shortcodes, all their options and examples (and more),
check out the Complete Guide to WP Symposium Pro!
Support and Release Calendar: 
Our Calendar for support and future releases is located here Support/Release Calendar.

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Started by Bub 3 months ago [closed]
I am a WP Engine customer and am using a fresh “Transferable” install to learn how to use the plugin. I started using the 2 hour video thru the first 15 minutes or so on a virgin Wordpress install. As you are aware there are several differences b...
Last replied to by Robert D Dempsey 3 months ago
Hi Bub, We need yo to put this issue in the Help Desk filling in the information asked for so we can see the issue. ...
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Started by proudiez 7 days ago [closed]
Hello. This is pre-purchasing question. I wish to know that is it possible for WPSpro to create member types? Teacher, student, staff... etc. for further content restriction. Thank you
Last replied to by Robert D Dempsey 7 days ago
That would be done by a membership registration plugin making roles for your different types of members. WPS PRO uses ...
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Started by Jonathan 1 week ago [closed]
Good morning, since the last time I used this plugin have changed things, is there somewhere to see examples of shortcode put in each page for the creation of the complete social network? For example now the groups do not work for me.How do you add m...
Last replied to by Robert D Dempsey 1 week ago
YOU can look here for answers to your Questions. http://www.wpspro.com/ this is our codex that can answer your questio...
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Started by Vincent Miele 2 weeks ago [closed]
We sell our product on the main site of this multisite install: www.pianowizardacademy.com We use WPS on www.pianowizardacademy.com/campus The question is do we really need WPS to be active on the main site?  If not, I want to disable the plugin t...
Last replied to by Robert D Dempsey 2 weeks ago
It only needs to be active where it is being used.. 
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Started by Allan 4 months ago [closed] [closed]
Hi! If I have a Guest membership who has the Wordpress role 'spectator' assigned to him, what interaction can he have with the activity feed and forum? How is he viewed by other members? Does he have to fill in a Profile? Thank you!
Last replied to by Robert D Dempsey 4 months ago
The profile page has setting by the user as well that they can allow it to be seen not seen or only friends see it.  I ...
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Started by Jason 4 weeks ago [closed] [closed]
Can you please explain how to create a forum with multiple categories and multiple posts header?  I've attached an image of what I'm looking to do.  I've created child forums to a parent forum, but it just showed both forums (without any styling) a...
Last replied to by Robert D Dempsey 4 weeks ago
Hi Jason, You can do something very close to that  by that I an talking about the look. But you can  make sub forums ...
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Started by diamanteatelier 1 month ago [closed] [closed]
I installed WP Symposium on two domains, the second one a fresh install instead of using an existing WP blog. Once installed, same themes, same pages, the second fresh install will not load the login page.  [wps-login-form] is in the login ...
Last commented on by Robert D Dempsey 1 month ago
If you look at the bottom right of this page you will see a chat I am there trying to contact you
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Started by Vincent Miele 2 months ago [closed] [closed] [closed]
I just realized that alert emails are not going out.  There are 8452 pending emails. Have I missed a setting somewhere? (I sent a TEST from the setup and it worked) Vin www.pianowizardacademy.com/campus  
Last replied to by Robert D Dempsey 1 month ago
Go into WPS PRO  Setup  then the alerts tab, there you will see where you have it sending you reports etc. change it t...
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Started by LanceB 2 months ago [closed] [closed] [closed] [closed]
Hi There, I recently installed WPS during the launching of a new membership site. During testing I found that users are unable to access any of the profile edit screens. When logged in a user can view their profile, but when they click on "edit prof...
Last replied to by Robert D Dempsey 2 months ago
Closing as issue was fixed..
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Started by Bob Garrett 2 months ago [closed] [closed] [closed] [closed] [closed]
You have assisted me before and resolved many problems but we continue to have occasional problems with users getting access. I believe the problems are down to them using the default Wordpress login page (wp-login.php) though I am still unable to r...
Last replied to by Robert D Dempsey 2 months ago
Closing this for the time being. 
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Started by Maxwell 2 months ago [closed] [closed] [closed] [closed] [closed]
We need to add about 60+ private groups and forums — is there a way to import a CSV file to populate this data or a workaround to prevent from having to enter each manually?   Thanks!!
Last replied to by Robert D Dempsey 2 months ago
The only this we have so far that you can import is the Forums from BB Press. that is built into WPS PRO. We do not impo...
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Started by 911Met 2 months ago [closed] [closed] [closed] [closed] [closed]
I run https://www.911metallurgist.com/forum/ and would love to see other site examples to see design/functionally. Please post here some of your URLs 
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Started by infopokhara 3 months ago [closed] [closed] [closed] [closed] [closed] [closed]
it seems has changed from social linking to setting up forums for the different users can you confirm that all social platforms have been correctly linked in the platform and that users can select + deselect accounts they may/may not have?
Last replied to by Robert D Dempsey 3 months ago
No further response for member
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Started by infopokhara 3 months ago [closed] [closed] [closed] [closed] [closed] [closed] [closed]
Hello  I have many users of different roles for example author, editor, subscriber and administrator if admin created forum title example "Support Forum" author user can edit this forum? i need to not allowed edit any roles of users for example  a...
Last replied to by Robert D Dempsey 3 months ago
Is part of https://www.wpsymposiumpro.com/discuss/different-users-also-changed-admin-setting/ closing this one
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Started by infopokhara 3 months ago [closed] [closed] [closed] [closed] [closed] [closed] [closed] [closed]
Can we use this plugin for different author? If yes how can we maintain role for each author.
Last replied to by Robert D Dempsey 3 months ago
Spoke with on Skype is currently using the trial version. All access to and use of the forums can be done in the extens...