Support staff are the USA (eastern time zone), and are normally around Monday-Friday, 9am-5pm local time.
We do check the open forums, but helpdesk is prioritised for those with a subscription, did you cancel yours? The open Forums can take from 24 to 48 hours to be answered!
If you want a list of all the shortcodes, all their options and examples (and more),
check out the Complete Guide to WP Symposium Pro!>
Support and Release Calendar: 
Our Calendar for support and future releases is located here Support/Release Calendar.

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