Helpdesk Policy: 
The help desk takes priority over the forums, and is available to those who are subscribed, which comes with every licence. If you have cancelled your helpdesk subscription, you can purchase a new one for priority support.
Office hours: 
9am-5pm Monday to Friday, during which time live chat is normally available (USA eastern time zone).
If you want a list of all the shortcodes, all their options and examples (and more),
check out the Complete Guide to WP Symposium Pro!
Support and Release Calendar: 
Our Calendar for support and future releases is located here Support/Release Calendar.
The following shows all forums, and recently active, open, forum posts (on your site you can change all these!).

The open Forums can take from 24 to 48 hours to be answered!To add a new post, please select a forum from below.