Frequently Asked Questions

Frequently Asked Questions2018-06-05T10:57:44+00:00

Frequently Asked Questions

How to css WPS PRO Buttons2016-04-14T15:48:06+00:00

You will have to make color changes to your colors of choice in the following codes: You add this to the WPS PRO custom css setting page.

For all WPS PRO buttons globally

.wps_button {
background-color: #E6E6E6;
background-image: linear-gradient(to bottom, #FFFFFF 0px, #E0E0E0 100%);
background-repeat: repeat-x;
border: 1px solid #D2D2D2;
border-radius: 3px;
box-shadow: 0 1px 0 rgba(255, 255, 255, 0.15) inset, 0 1px 1px rgba(0, 0, 0, 0.075);
color: #7C7C7C;
font-size: 13px;
font-weight: normal;
line-height: 19.5px;
padding: 3px 10px 3px 10px;
}

For Hover

.wps_button:hover {
color: #000;
}

What is the Refund Policy?2018-09-14T12:16:51+00:00

Refunds:

We offer a refund up to 7 days from your date of purchase only if will not function on your site and we have had the opportunity to fix it for you. Beyond 7 days, we are sorry, but we do not offer refunds. Of course, if there is a bug found on your site, we will work with you and release a fix as soon as possible (usually within 5 days).

I cannot access my web site now2016-01-29T12:43:58+00:00

You should always be able to access your site  by putting this after the url to your site in your browser   /wp-login.php, example below:

http://your url/wp-login.php

I need a new activation code (License Code)2016-01-29T11:54:11+00:00

I just noticed that I’m getting an activation message at the top of my site.  I need a new activation code, apparently.

If your need a new code go to the admin>> WPS PRO >> License.  On that page there will be a link above where you enter your code to the code page .

licence_code

How to TroubleShooting2016-01-29T13:45:38+00:00

These are standard troubleshooting procedures:

1) Make sure you are using the latest version of WPS PRO and the extensions.

2) Clear cache in your browser you are using and refresh your page.

3) Turn off minify and/or cache plugins and see if this helps. (Advised to leave off WPS PRO pages as will stop some of the background Processes)

4) Turn off all your plugins and see if the issue resolves to determine if the fault lies elsewhere first.

5) Check if the issue occurs in all browsers and if possible on Mac or Windows, and does it happen on any other PC?

Updating WPS PRO2016-01-28T10:34:00+00:00

Both WPS PRO and WPS PRO Extension always must have the same version number.

When a update come out update WP Symposium Pro then go right back to the update page and update WP Symposium Pro (Extensions), this  will assure that you have the newest updated version for both the core and extesnions

Short Codes Not Working2016-01-28T10:26:39+00:00

I am only seeing the short code on the pages?

This is normally because you have not turned on the extension for that short code.  Turn them on under WPS PRO setup  in the bar  Extension It is recommended that you just turn them all on to start with.

Is there a Chat Room2016-04-14T16:08:21+00:00

It has what you could call a chat room (lounge) it’s really what use to be called a shout box. If you want a real chat you would need to install one of which there are many available on WordPress.org plugins.

Cometchat can provide instant chat between users. You can read more about here with more detail as well

The lounge is no longer being supported.

Groups not Showing up2016-01-28T09:58:18+00:00

THe most common cause of the Groups not showing that you have made is that in the WPS PRO setup page  You will see a bar  called Groups! There you have to assign the Group page to it! Not the Groups page!

Groups is where you make a group and the Group is then displayed on the Group page once you select a group to see.

Groups in the page you will add to your menu, do not add the group page there.

Now they should be working just fine.

Extensions not working2016-01-28T09:51:35+00:00

Why are my extensions not working is normally because they have not been turned on.  🙂  Go to WPS PRO setup, there you will see a bar called extensions.

They have to be turned on in order for them to work by checking the check box on them.  To start I would turn them all on as you can always turn off features you do not want.

Add a Forum2016-01-29T13:28:56+00:00

On the WPS PRO Setup page  there is a button called Add forum. By clicking on the you will see 2 items  Enter name of new forum and  Enter description of new forum, once you enter your Forum title and description  click the Publish button and the Page is made for you.

Make as many as you need here!

Screenshot_35

How to install WPS PRO2016-01-29T12:41:46+00:00

The easiest way to make the pages for WPS PRO is to let PRO do it for you!

On the WPS PRO setup you will see buttons that will make the pages for you and put the required short-codes on that page.

On the WPS PRO setup page you will see Quick Start, there you will see buttons that will make the pages. Clisk on the Add Profile Pages and this will make  the following pages which you can add to your menu:

  1. Profile Page
  2.  Edit Profile
  3. Change Avatar

Screenshot_34